Terms & Conditions
Mr Chemist is a trading name of Medheal Ltd. Medicines are dispensed by Trustcare Pharmacy, a UK-registered pharmacy regulated by the General Pharmaceutical Council (GPhC).
1. About Our Service
Mr Chemist provides an online consultation and prescribing service.
- All treatments require completion of a medical questionnaire.
- Prescriptions are issued only following clinical review.
- Medicines are dispensed by Trustcare Pharmacy.
Use of this website does not guarantee supply of medication.
2. Eligibility
By using this service, you confirm that:
- You are 18 years or over.
- You are providing accurate and truthful information.
- The treatment is for your personal use only.
We reserve the right to refuse service where these conditions are not met.
3. Clinical Decision Making
All prescribing decisions are made by qualified UK prescribers.
We may:
- Approve or decline treatment.
- Request further information.
- Recommend alternative options.
Patient safety is our priority, and supply is not guaranteed.
4. Patient Responsibility
You agree to:
- Provide complete and accurate medical information.
- Inform us of any changes to your health.
- Follow all instructions provided with your medication.
We are not responsible for issues arising from incorrect or incomplete information provided by you.
5. Orders & Payment
- Orders are subject to clinical approval before dispatch.
- Payment is taken at the time of order.
- If treatment is not approved, a refund will be issued.
6. Delivery
Delivery is carried out by third-party couriers.
- Delivery times are estimates only.
- Responsibility passes once delivery is confirmed.
Please refer to our Delivery Policy for full details.
7. Returns & Refunds
Due to the nature of medicines:
- Products cannot be returned once dispensed.
- Refunds are only issued in specific circumstances.
Please refer to our Returns & Refunds Policy.
8. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for delays caused by third-party services.
- We are not responsible for misuse of prescribed medication.
- Liability is limited where services have been provided appropriately and in line with regulations.
Nothing in these terms excludes liability for death or personal injury caused by negligence.
9. Data Protection
Your personal data is handled in accordance with our Privacy Policy and UK data protection laws.
10. Changes to Service
We reserve the right to:
- Modify or withdraw services.
- Update pricing.
- Amend these terms.
Changes will be reflected on the website.
11. Governing Law
These terms are governed by the laws of England and Wales.
12. Contact
For any queries regarding these terms, please contact us via our website.
